ICS 03.120.10 C CS Y 78 T/LTA 团体 标准 T/LTA 006-2022 鞋包产品 电子商务直播售货质量管理指南 Footwear and bag—Guide for quality control management of e -commerce live - streaming sales 2022-12-30发布 2023-01-01实施 上海市皮革技术协会 发布 全国团体标准信息平台 T/LTA 006-2022 I 版权保护文件 版权所有归属于该标准的发布机构。除非有其他规定，否则未经许可，此发行物及其章节不得 以其他形式或任何手段进行复制、再版或使用，包括电子版，影印件，或发布在互联网及内部网络 等。使用许可可于发布机构获取。 全国团体标准信息平台 T/LTA 006-2022 II 目 次 前言 ................................ ................................ ................................ ................................ ......... IV 引言 ................................ ................................ ................................ ................................ .......... V 1 范围 ................................ ................................ ................................ ................................ .... 1 2 规范性引用文件 ................................ ................................ ................................ ................ 1 3 术语与定义 ................................ ................................ ................................ ........................ 1 4 总则 ................................ ................................ ................................ ................................ .... 3 4.1 概述 ................................ ................................ ................................ ............................ 3 4.2 质量管理原则 ................................ ................................ ................................ ............ 3 4.3 直播过程管理 ................................ ................................ ................................ ............ 3 4.4 产品质量追溯管理 ................................ ................................ ................................ .... 4 4.5 直播内容服务管理 ................................ ................................ ................................ .... 4 4.6 持续改进 ................................ ................................ ................................ .................... 4 5 电子商务平台经营者 ................................ ................................ ................................ ........ 4 5.1 概述 ................................ ................................ ................................ ............................ 4 5.2 制度保障 ................................ ................................ ................................ .................... 4 5.3 过程控制 ................................ ................................ ................................ .................... 5 5.4 用户管理 ................................ ................................ ................................ .................... 5 5.5 风险防控 ................................ ................................ ................................ .................... 5 6 商家 ................................ ................................ ................................ ................................ .... 5 6.1 概述 ................................ ................................ ................................ ............................ 5 6.2 供应商管理 ................................ ................................ ................................ ................ 6 6.3 采购与验收 ................................ ................................ ................................ ................ 6 6.4 信息展示 ................................ ................................ ................................ .................... 6 6.5 仓储与物流 ................................ ................................ ................................ ................ 6 6.6 售后服务 ................................ ................................ ................................ .................... 7 7 直播营销人员服务机构 ................................ ................................ ................................ .... 7 7.1 概述