ICS11.020 CCSC07 团 体 标 准 T/TFZX56-2025T/TFZX 基于社会工作价值嵌入的骑手友好型医院 全周期建设指南 Guidelinesforthewhole-cycleconstructionofrider-friendlyhospitalsbasedonthe embeddingofsocialworkvalues 2025-10-18发布 2025-11-01实施 四川天府新区质量技术协会发布 全国团体标准信息平台 T/TFZX56-2025 I目  次 前  言.............................................................................III 1范围.................................................................................1 2规范性引用文件.......................................................................1 3术语和定义...........................................................................1 4总体要求.............................................................................2 4.1基本原则.........................................................................2 4.2建设目标.........................................................................2 5管理友好建设要求.....................................................................3 5.1组织保障.........................................................................3 5.2制度建设.........................................................................3 5.3人员培训.........................................................................3 6环境友好建设要求.....................................................................3 6.1停车充电设施.....................................................................3 6.2休息区域建设.....................................................................4 6.3通行门禁系统.....................................................................4 6.4应急设施配置.....................................................................4 6.5标识指引系统.....................................................................5 7服务友好建设要求.....................................................................5 7.1优先服务窗口.....................................................................5 7.2快速就医通道.....................................................................5 7.3智能服务平台.....................................................................5 7.4个性化医疗服务...................................................................6 7.5配送便利服务.....................................................................6 7.6快速响应通道.....................................................................6 7.7社工专业服务.....................................................................7 8文化友好建设要求.....................................................................7 8.1文化宣传建设.....................................................................8 8.2情感关怀服务.....................................................................8 8.3文化参与机制.....................................................................8 8.4文化氛围营造.....................................................................9 全国团体标准信息平台 T/TFZX56-2025 II8.5文化传播推广.....................................................................9 9理念友好建设要求....................................................................10 9.1骑手志愿服务....................................................................10 9.2骑手互助体系....................................................................10 9.3骑手参与决策....................................................................11 9.4骑手文化传播....................................................................11 9.5理念引领建设....................................................................11 10监督与改进.........................................................................12 10.1监督机制建设...................................................................12 10.2改进机制建设...................................................................12 10.3满意度测评.....................................................................13 10.4持续改进循环...................................................................13 10.5绩效评估与问责.................................................................14 附录A（资料性）骑手友好型医院建设指标评分表评分说明：............................15 表A.1管理友好建设指标评分表........................................................15 参考文献...........................................................................27 全国团体标准信息平台 T/TFZX56-2025 IIIIII 前  言 本文件按