智慧社区 居民体验评价指南 Evaluation Guide for Residents ’ Experience in Smart Community 2022-12-01发布 2022-12-01实施 深圳市应急管理联合会 发布 全国团体标准信息平台 I 目 次 前 言 ................................ ................................ ................................ ............................... III 引 言 ................................ ................................ ................................ .............................. IV 1范围 ................................ ................................ ................................ ................................ . 1 2术语和定义 ................................ ................................ ................................ ..................... 1 3评价指标的设计原则 ................................ ................................ ................................ ...... 1 4评价指标概述 ................................ ................................ ................................ ................. 2 5评价指标说明 ................................ ................................ ................................ ................. 6 5.1 智慧社区保障体系居民体验 ................................ ................................ ............... 6 5.1.1总体设计体验 ................................ ................................ .............................. 6 5.1.2建设保障体验 ................................ ................................ .............................. 6 5.2 智慧社区基础设施居民体验 ................................ ................................ ............... 6 5.2.1服务站体验 ................................ ................................ ................................ .. 6 5.2.2便民服务移动端和终端体验 ................................ ................................ ....... 6 5.2.3通讯网络体验 ................................ ................................ .............................. 6 5.3 智慧社区综合信息服务平台居民体验 ................................ ............................... 6 5.3.1平台功能体验 ................................ ................................ .............................. 6 5.3.2平台数据安全保障体验 ................................ ................................ ............... 6 5.4智慧社区医疗服务居民体验 ................................ ................................ ................ 6 5.4.1体检普查体验 ................................ ................................ .............................. 7 5.4.2预约挂号体验 ................................ ................................ .............................. 7 5.4.3预防接种体验 ................................ ................................ .............................. 7 5.4.4双向转诊体验 ................................ ................................ .............................. 7 5.4.5紧急救护体验 ................................ ................................ .............................. 7 5.5 智慧社区养老服务居民体验 ................................ ................................ ............... 7 5.5.1老年日常护理体验 ................................ ................................ ...................... 7 5.5.2老年急救服务体验 ................................ ................................ ...................... 7 5.5.3老年文化活动体验 ................................ ................................ ...................... 7 5.6智慧社区商业服务居民体验 ................................ ................................ ................ 8 5.6.1房产租售体验 ................................ ................................ .............................. 8 5.6.2旧物回收体验 ................................ ................................ .............................. 8 5.6.3商店服务体验 ................................ ................................ .............................. 8 5.6.4电动车充电桩体验 ................................ ................................ ......