ICS UNSPSC35.080 43.23.15 CCSL77 团 体 标 准 T/UNP294—2024 用户专属客服回访管理系统技术规范 Technicalspecificationforuserexclusivecustomerservicefollowupmanagement system 2024-11-21发布 2024-11-21实施 中国联合国采购促进会  发布 全国团体标准信息平台 全国团体标准信息平台 T/UNP294—2024 I目次 前言.................................................................................III 引言..................................................................................IV 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4系统架构............................................................................1 架构组成........................................................................1 硬件层..........................................................................1 网络层..........................................................................1 支撑层..........................................................................2 接口层..........................................................................2 安全层..........................................................................2 运维层..........................................................................2 应用层..........................................................................2 5总体要求............................................................................2 界面设计........................................................................2 系统扩展........................................................................2 互联互通........................................................................2 6功能要求............................................................................3 客户管理........................................................................3 回访管理........................................................................3 数据管理........................................................................4 控制台设置......................................................................4 7性能要求............................................................................4 稳定性..........................................................................5 可靠性..........................................................................5 并发处理........................................................................5 可维护性........................................................................5 响应时间........................................................................5 8数据要求............................................................................5 数据处理........................................................................5 数据展示........................................................................5 数据加密........................................................................5 数据备份与恢复..................................................................5 9接口要求............................................................................5 接口设计........................................................................5 接口类型........................................................................5 全国团体标准信息平台 T/UNP294—2024 II 接口性能........................................................................6 接口安全........................................................................6 10安全要求...........................................................................6 登录安全.......................................................................6 访问控制.......................................................................6 网络安全.......................................................................6 安全审计.......................................................................6 11运维要求...........................................................................6 12评价改进...........................................................................7 参考文献.......................................................................