T/UNP287—2024ICS UNSPSC35.080 43.23.15 CCSL77 经销商售后综合管理系统技术规范 Technicalspecificationfordealerafter-salesintegratedmanagementsystem 2024-11-21发布 2024-11-21实施 中国联合国采购促进会  发布团 体 标 准 全国团体标准信息平台 全国团体标准信息平台 T/UNP287—2024 I目次 前言.................................................................................III 引言..................................................................................IV 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4系统架构............................................................................1 5功能要求............................................................................2 客户管理........................................................................2 服务管理........................................................................3 维修管理........................................................................3 配件管理........................................................................4 数据分析与报表..................................................................4 6性能要求............................................................................5 响应时间........................................................................5 并发用户数......................................................................5 数据容量........................................................................5 系统稳定性......................................................................5 系统恢复时间....................................................................5 兼容性..........................................................................5 维护性..........................................................................5 7数据要求............................................................................5 数据采集........................................................................5 数据存储........................................................................6 数据处理........................................................................6 数据保护........................................................................6 8安全要求............................................................................6 网络安全........................................................................6 系统安全........................................................................6 安全应急........................................................................7 信息安全........................................................................7 9接口要求............................................................................7 接口设计........................................................................7 接口类型........................................................................7 接口性能........................................................................7 接口安全........................................................................7 10运维要求...........................................................................8 全国团体标准信息平台 T/UNP287—2024 II 基本要求.......................................................................8 日常管理.......................................................................8 网络管理.......................................................................8 应急管理.......................................................................8 11评价改进...........................................................................8 全国团体标准信息平台