T-STIC 120088-2024 上海国际广告节服务要求

ICS 03.080.30 CCS STIC A12 团体标准 T/STIC 120088 —2024 T/SHAA 0003—2024 上海国际广告节服务要求 Service Requirements of Shanghai International Advertising Festival 2024 - 07 - 18发布 2024 - 07 - 18实施发布上海市检验检测认证协会上海市广告协会全国团体标准信息平台全国团体标准信息平台 T/STIC 120088 —2024 I 目次前言 ................................ ................................ ................ III 1 范围 ................................ ................................ ............... 1 2 规范性引用文件 ................................ ................................ ..... 1 3 术语和定义 ................................ ................................ ......... 1 4 服务原则 ................................ ................................ ........... 2 5 组织管理 ................................ ................................ ........... 2 组织保障 ................................ ................................ ....... 2 制度保障 ................................ ................................ ....... 2 资源保障 ................................ ................................ ....... 2 人员资质管理 ................................ ................................ ... 2 应急管理 ................................ ................................ ....... 2 6 服务要求 ................................ ................................ ........... 2 节前筹备 ................................ ................................ ....... 2 6.1.1 组织筹备 ................................ ................................ ... 3 6.1.2 场地布置 ................................ ................................ ... 3 6.1.3 服务人员准备 ................................ ............................... 3 6.1.4 应急服务筹备 ................................ ............................... 3 6.1.5 宣传推广服务 ................................ ............................... 4 6.1.6 合作商服务 ................................ ................................ . 4 6.1.7 票务服务 ................................ ................................ ... 5 广告奖评审 ................................ ................................ ..... 5 6.2.1 奖项设置 ................................ ................................ ... 5 6.2.2 征集范围和时间 ................................ ............................. 5 6.2.3 评审团招募 ................................ ................................ . 5 6.2.4 评审人员 ................................ ................................ ... 6 6.2.5 评审流程 ................................ ................................ ... 6 6.2.6 评审要求 ................................ ................................ ... 6 节期服务 ................................ ................................ ....... 6 6.3.1 现场服务 ................................ ................................ ... 6 6.3.2 保障服务 ................................ ................................ ... 6 6.3.3 撤展服务 ................................ ................................ ... 8 节后服务 ................................ ................................ ....... 8 6.4.1 节后宣传 ................................ ................................ ... 8 6.4.2 活动总结 ................................ ................................ ... 8 6.4.3 资料归档 ................................ ................................ ... 8 7 绿色办节要求 ................................ ................................ ....... 8 8 服务质量管理 ................................ ................................ ....... 8 全国团体标准信息平台 T/STIC 120088 —2024 II 通用要求 ................................ ................................ ........ 8 质量目标 ................................ ................................ ........ 9 社会美誉度 ................................ ................................ ...... 9 服务满意度 ................................ ................................ ...... 9 服务绩效评估 ................................ ................................ .... 9 9 服务认证要求 ................................ ............