1 ICS03.080.99 L728 T/NMGC TQYFZL HH 团体标准 T/NMGCTQYFZLHH 004—2024 会议会展服务人员职业技能培训与考核规范 SpecificationsfortheTrainingandAssessmentofProfessionalSkillsfor ConferenceandExhibitionServicePersonnel 2024-12-25发布 2024-12-25实施 内蒙古创投企业发展联合会发布 全国团体标准信息平台 2目次 会议会展服务人员职业技能培训与考核规范.....................................................................................................1 目次...............................................................................................................................................................2 前言..............................................................................................................................................................3 引言..............................................................................................................................................................4 会议会展服务人员技能培训与考核规范.........................................................................................................1 本文件作为开展会议会展服务人员职业技能培训与考核的参考依据。.......................................................1 •规范性引用文件.........................................................................................................................................1 •术语和定义...............................................................................................................................................1 会展exhibition...............................................................................................................................................1 服务质量..........................................................................................................................................................2 •标准编制原则.............................................................................................................................................2 •基本要求..................................................................................................................................................2 2.承办单位要求................................................................................................................................................2 3.配套设施.......................................................................................................................................................2 •培训管理..........................................................................................................................................2 1.岗前培训........................................................................................................................................................2 2.培训考核........................................................................................................................................................2 •等级管理..........................................................................................................................................2 •投诉管理..................................................................................................................................................3 •安全管理..................................................................................................................................................3 •应急管理..................................................................................................................................................3 •保密管理..................................................................................................................................................3 •会议会展服务提供...................................................................................................................................3 1.服务方案........................................................................................................................................................3 2.会场布置........................................................................................................................................................3 3.会前检查............