ICS35.240 CCSL67 2024-08-09发布 2024-08-16实施 苏州市市场监督管理局发布DB3205 城市生活服务总入口移动端接入服务 运行管理规范第3部分：服务中断处理 Specificationsforoperationmanagementofmobileaccessservicesat themainportalofurbanlifeservices— Part3:Serviceinterruptionhandling苏州市地方标准 DB3205/T1124.3—2024 DB3205/T1124.3—2024 I目次 前言..................................................................................II 引言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4服务中断事件处理流程................................................................1 5应急准备............................................................................3 5.1风险评估......................................................................3 5.2分级管理......................................................................3 5.3处置预案......................................................................3 6事件发现............................................................................3 6.1日常监测......................................................................3 6.2重点预警......................................................................3 7先期处置............................................................................3 8事件报告............................................................................3 9事件定级............................................................................4 9.1定级流程......................................................................4 9.2要素赋值......................................................................4 9.3定级标准......................................................................5 10分级处置...........................................................................5 10.1Ⅰ级响应.....................................................................5 10.2Ⅱ级响应.....................................................................6 10.3Ⅲ级响应.....................................................................6 11事件结束...........................................................................6 11.1Ⅰ级、Ⅱ级响应事件结束.......................................................6 11.2Ⅲ级响应事件结束.............................................................6 12事件总结...........................................................................6 13责任追究...........................................................................6 参考文献...............................................................................7