GUIDE 14 Third edition 2018-03 Products and related services Information for consumers Produits et services connexes Informations pour les consommateurs Reference number IS0/IEC GUIDE 14:2018(E) IEC Iso @ ISO/IEC 2018 ISO/IEC GUIDE 14:2018(E) COPYRIGHT PROTECTED DOCUMENT @ IS0/IEC 2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland i IS0/IEC 2018 - All rights reserved IS0/IEC GUIDE 14:2018(E) Contents Page Foreword ..iv Introduction, ..V 1 Scope. 1 2 Normative references .1 3 Terms and definitions 1 4 Purchase information ..4 4.1 Objective of purchase information. .4 4.2 General principles... ..4 4.3 Minimum content and presentation 6 4.4 Performance and conditions of use. .7 4.5 Dependability considerations. 7 4.6 Second-hand goods. 7 5 Methods of conveying information .8 5.1 Written and printed information 5.2 Online information ..8 5.2.1 General ..8 5.2.2 Short description and guidance on linear bar codes, quick response codes .9 and other machine-readable information. 5.3 Verbal information.. .10 Formats and design principles .10 6 6.1 General, 10 6.2 Principles. .10 6.3 Use of diagrams, symbols and pictograms, scales and tables ..11 6.4 Legibility and uniformity .11 6.5 ..12 Permanency Bibliography .13 iii @ IS0/IEC 2018 - All rights reserved