大连市电子商务团体标准规范
T/DLMECA0004—2017
电子商务平台
售后服务规范
2017-04-10发布 2017-05-01实施
大连市现代电子商务服务产业协会发布T/DLMECA
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I目 次
前言.....................................................................................................................................................................II
1范围.................................................................................................................................................................1
2规范性引用文件.............................................................................................................................................1
3术语和定义.....................................................................................................................................................1
4基本要求.........................................................................................................................................................2
5售后技术服务.................................................................................................................................................2
6退换货、退款服务.........................................................................................................................................2
7投诉处理.........................................................................................................................................................3
8商品售后服务评价.........................................................................................................................................3
附录A：表1顾客反馈意见及处理登记.........................................................................................................5
附录B：表2顾客投诉处理记录表.................................................................................................................6
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T-DLMECA 0004-2017 大连市电子商务服务平台 售后服务规范
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T-DLMECA 0004-2017 大连市电子商务服务平台 售后服务规范
