全国团体标准信息平台株洲市养老服务业协会团体标准 T/ZZYX001—2020 养老机构服务质量规范 StandardsofServiceQualityforElderlyCareInstitutions 株洲市养老服务业协会 发布ICS03.080.20 A01 2020-05-30发布 2020-05-30实施 全国团体标准信息平台T/ZZYX001—2020 I目  次 前  言...........................................................................................................................................................III 引  言.............................................................................................................................................................IV 1范围.................................................................................................................................................................1 2规范性引用文件.............................................................................................................................................1 3术语和定义.....................................................................................................................................................1 3.1养老机构.....................................................................................................................................................1 3.2老年人.........................................................................................................................................................2 3.3养老服务.....................................................................................................................................................3 4养老机构基本要求.........................................................................................................................................4 4.1功能定位.....................................................................................................................................................4 4.2人员要求.....................................................................................................................................................5 4.3管理制度.....................................................................................................................................................5 4.4基本设施设备.............................................................................................................................................5 4.5安全设施设备.............................................................................................................................................6 5养老服务机构服务.........................................................................................................................................6 5.1个人生活照料服务.....................................................................................................................................6 5.2护理服务.....................................................................................................................................................6 5.3基础护理.....................................................................................................................................................6 5.4心理/精神支持服务...................................................................................................................................6 5.5康复指导.....................................................................................................................................................7 5.6机构内感染控制.........................................................................................................................................7 5.7安宁服务.....................................................................................................................................................7 5.8安全保护服务.............................................................................................................................................7 5.9环境卫生服务.............................................................................................................................................7 5.10休闲娱乐服务........................................................................