ISO/IEC INTERNATIONAL STANDARD 29155-2 First edition 2013-11-01 Systems and software engineering Information technology project performance benchmarking framework - Part 2: Requirements for benchmarking Ingénierie des systemes et du logiciel - Cadre de conduite de tests de performance de projet de technologies de I'information Partie 2: Exigences pour le marquage de référence Reference number IS0/IEC 29155-2:2013(E) F Copyright International Organization for Standardization @IS0/IEC2013 It license from IHS Not for Resale IS0/IEC 29155-2:2013(E) COPYRIGHTPROTECTEDDOCUMENT @IS0/IEC2013 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56 : CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ IS0/IEC 2013 - All rights reserved or networking permited without license from IHS Not for Resale IS0/IEC 29155-2:2013(E) Contents Page Foreword ..iv Introduction. 1 Scope. ..1 2 Normative references 3 Terms and definitions 4 Abbreviated terms ..2 5 Benchmarking process model .2 5.1 Outline of the benchmarking process model .2 5.2 Requirements and tasks for business layer. ..4 5.3 Requirements and tasks for program layer. .5 5.4 Requirements and tasks for project and operational layer .5 Annex A (informative) Framework model of IT project performance benchmarking ..21 Bibliography .24 iii d by IHS under se with ISt withoutlicense from IHS Not for Resale